Frequently asked questions by customers for window cleaning
Does the pole thingy leave spotty marks on the glass with the water ?
Spotty marks are caused by two problems only, either your window frames were not being cleaned properly with a first clean using TFR chemicals, or the cleaners water purification filters & or resin is out of date & needs changing.

What area do you cover ?
I cover the West Midlands & I am happy to travel anywhere in the UK, travel over five miles will incur a 45p per mile charge, to & from the location requested, to cover travel costs up & down the country.   

Why do you charge more than the other window cleaners ?
There are a few reason for this, i am fully insured, with 15 years time served experience, most window cleaners go out of business within six months, so with me your getting my years of Experience & reliable methods... Also chemicals to clean, & other disposables like, filters, resin, fuel all factor into a fully costed service, i also spend longer cleaning to provide quality over quantity.

Why don't you use ladders ?
I  used to work off ladders many years ago, but I find that after an hour or so moving from house to house up & down a ladder you start getting very worn out & that can lead to accidents, pole fed cleaning when combined with chemicals has also given me results in cleaning that can not be matched by any ladder & squeegee.. But for some reason not everyone is ready to let go of the past with "old fashioned" cleaning. I do own & use a scaffold tower for roof cleaning & removing strange items from gutters. 

Can you come & give me a quote ? 

Yes i can but the prices on the website are fixed so you will pay the price you see here, i don't like the feeling of hiding behind quotes it feels somehow dishonest.  if a job happens to be larger than planned i will give a quote for that.  

Do you do one off cleaning ?

Yes i do but i charge more for a one off clean, because i need to cover the difference of the absence of a regular monthly income.

What is your monthly service like ?
Monthly cleans are an assumed 12 month contract, your first clean will be £50 & your monthly will be £20, i may see fit to discount a first clean for elderly customers over 70, provided they stay for 12 months. Anything in red text on the site is on sale for a limited time. 
This also prevents bad actors from taking advantage of our services by taking the first clean @ £50 instead of £100, but having no intention to abide by the 12 month term, unfortunately it is rather common for some customers to try that, so we must protect our assets.

What other services do you offer ?     
I offer Gutter Cleaning inside & out. Pressure washing of driveways, patios, decking, roofs, conservatories
Facades (the walls of your house), normal brick walls or any hard surface. I also cut grass & hedges from march to November.

Whats the quickest way to contact you ?
Sending me a text is the most time efficient way to talk to me directly as i am always out working.  

FAQ'S DRIVEWAY CLEANS/PRESSURE WASHING

Why do i have to pay a 50% non refundable deposit on services over £100 ? can i still rebook if i need to cancel ?.
There is a significant  outgoing cost at my end in terms of materials & chemicals needed for pressure washing & soft washing, when a customer makes a booking I order & pay for the chemicals & materials needed for that clean or service, sometimes weeks in advance.

If a customer suddenly changes their mind or cancels the day before I am due to do work for them, this can leave me out of pocket if the customer fails to rebook their clean, it also wastes a whole day of work I could have given to another potential customer, that can be impossible to replace last minute.

So to prevent any losses to my business & recover the costs of chemicals & materials that can not be returned once paid for, I charge a 50% non refundable deposit, to secure your cleaning day & items needed to complete the clean.

if you need to cancel & rebook & have paid your deposit already, i will happily honour your booking for up to two months in advance giving you time to rebook & have the clean.

I am worried about weeds regrowing on my driveway, can you help with this ?
yes a good biocide a product that works over time can take care of biological growth over a 12 month period, also a good pre treatment with either biocide or weed killer is recommended before any pressure washing of your driveway.
Weeds are unfortunately a fact of life, they will regrow in time, how long that takes is down to how often you have them treated with the products described above.      

How long does a driveway clean take   ?       
A proper professional clean of a driveway can take anywhere from three to eight hours to do a full clean, chemical treatment plus re-sanding... Sealing a driveway adds additional cost & time & will require an extra day, size is the determining factor on how long a driveway clean can last, but in general a good driveway cleaner can do the clean & re-sanding inside of one to two days.

Do i have to have sand in my block paving ?
There are many different options for different builds of driveway, some use sand others use  6mm grit one thing is universally true, if your driveway has sand in when it is built, then you will require sand after the clean, this is to stabilise the blocks & replace what was washed out, failure to re-sand will damage your block paving.  Unfortunately re-sanding is not optional..

I have encountered a few customers whom are under the misguided impression that they can ask me not to re-sand to reduce the price of our services. This is not an option for me, so please don't ask me to do that, i only do proper full cleans, as to do otherwise would cause damage to your driveway, creating legal liability issues & thus damage my reputation.

I would also caution any customer to avoid any company who does not offer re-sanding as standard.       

How often do i need to clean my driveway or patio
This is an open question with many different opinions, some driveways & patios last longer between cleans than others but the longer you leave it, the more it will cost to clean. I advise one clean per year, by a professional cleaner.